Reference

harta11 Privacy Policy For Your Account

harta11 explains how we collect, use and protect the details connected with your account, including login records and DANA, OVO, GoPay or QRIS activity.

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CONTACT YOUR WAY

Privacy Help Through Your Account Path

A direct contact route helps you ask about personal data without searching through unrelated pages. Use our support contact form when a login detail, wallet reference or stored preference looks incorrect; include the account email or phone detail you used, but never send a password or one-time code. From Bandung or elsewhere in Indonesia, you can ask us to explain a record, correct it or route a request to the right team.

Team online

Account data request

Send a Privacy Policy question through our contact form with your registered account detail. We use that step to locate the correct record before discussing access, correction or removal options.

Wallet record query

For DANA, OVO, GoPay or QRIS references, include the date, amount and status shown in your account. Do not attach wallet passwords, card codes or private security credentials.

Access concern

If a sign-in or verification change appears without your action, contact us promptly through the same route. We may ask account questions to confirm your identity before changing stored details.

SECURITY BY DETAIL

What We Do With Stored Details

We separate practical account operations from optional preferences, so the details needed for access are not treated like casual browsing signals.

Account access

We use your submitted account details to create and protect sign-in. Phone verification may be required before access, and we can ask for confirmation when a sensitive account change is requested.

Payment matching

A DANA, OVO, GoPay or QRIS reference can help us match a cashier event to your account. We use the reference and status for checking, not for collecting your wallet password.

Cookie settings

Cookies may keep a session active, remember a selected language or help us understand page errors. You can manage browser cookie controls, though disabling them may interrupt account access.

Device signals

Browser type, device details and security events can help us detect unusual sign-ins. On mobile, these signals support the path from login to the lobby without replacing your account credentials.

Retention timing

We retain account, payment and support records only for operational, security or legal reasons that apply to the record. When a retention need ends, we delete, anonymise or restrict it.

Your request

You may ask what personal details we hold, request a correction or ask about deletion through support. We verify the requester first and explain any limit that depends on local law.

Privacy Policy Answers For harta11

These Privacy Policy answers address the account, device and wallet questions you may have before opening an account. If your situation involves a specific payment reference or access event, contact us with the relevant date and account detail so we can check the correct record.

It covers how we collect, use, protect and retain account, device, cookie, support and payment-reference data connected with your harta11 account, including records involving DANA, OVO, GoPay and QRIS.

We may use your phone detail for account creation, verification and security messages. Clear phone verification can be required before account access, and we do not ask you to share one-time codes with support.

No. We may receive a transaction reference or status from DANA, OVO, GoPay or QRIS to match an event, but your wallet password, PIN and one-time security code should remain with the provider.

Yes. Send a correction request through our contact form with your registered account detail and a description of the error. We verify the request before changing the relevant account record.

Cookies can keep your session active, remember settings and help locate page faults on a phone or desktop browser. Browser controls let you restrict cookies, but sign-in may then require extra steps.

Retention varies by record type and the operational or legal reason for keeping it. Account, payment and support records may remain while needed for security, dispute handling or duties that apply where local law permits.

Use our support contact form and include the registered email or phone detail, request type and relevant date. For a QRIS or bank transfer matter, add the visible reference but remove passwords and private codes.

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